Web-based Training for Administrators

The Road to Improvement: Assessing Your Practice

Overview: This training helps to answer the following questions:

• Why understanding your business strategy is important?
• How business concerns can support efforts to improve services and service delivery?

Utilizing the "Care Model" as a framework, each question will be answered from the perspective of how improvements in care can improve an organization's bottom line.  Examples of both specialty and primary HIV care providers will be woven into the discussion.  Participants will be invited to consider the following strategy to evaluate and improve their business practices:

• Practice Assessment
• Gap Analysis
• Prioritization and Action Planning
• Methodologies for Change

Learning Objectives:  At the conclusion of this seminar, participants will be able to:

• Explain the rationale for creating a business strategy,
• Understand the logic behind HRSA's Finance and Redesign Pilot Collaborative,
• Describe flaws in their business strategy from the perspective of the "Care Model" and how the "Care Model" can be applied to care for those living with HIV/AIDS,
• Discuss creating a business strategy based-off the "Care Model",
• List eight high leverage changes to improve their business strategy,
• Identify examples of how these changes can been applied in practice.

Making the Case for Business

• Patient characteristics - Examining payer mix, diagnosis distribution, patient demographics
• Clinical process and outcomes -- Measuring patient access to service (such as wait time)
• Cost, revenue, and profitability - Knowing the overall numbers as well as breaking down information by type of patient/service.
• Patient and staff satisfaction - Calculating "quality"
• Efficiency -- Determining visit cycle time.

In short, organizations need to understand where they are and where they compare to their internal benchmarks and goals.  This honest understanding allows organizations to better develop priorities. The integration of HIV services can be viewed systematically within the context of this entire practice.

Learning Objectives:  At the conclusion of this course, participants will be able to:

• Recognize the importance of measurements in creating a business strategy
• Describe the "5 P's" of practice assessment
• Discuss ways to interpret data and patterns
• Outline an action plan based on information from a practice assessment

Lean Thinking Concepts: Where Do We Find The Time and Resources?

Learning Objectives:  At the conclusion of this webinar, participants will be able to:

• Describe "LEAN" as a concept for improvement
• Define the 7 forms of waste
• Use "Process Mapping" as a tool for identifying waste
• Apply "LEAN" Principles to their organization.

Optimizing the Care Team

Learning Objectives:  At the conclusion of this training, participants will be able to:

• Understand the connection between team roles and productivity in an ambulatory practice,
• Begin reevaluating staff roles and experimenting with changes to the care system,
• Discuss opportunities to improve care for patients living with HIV/AIDS by optimizing the care team, and
• Identify tools and resources to assist with the evaluation of team productivity.

Improving Access: The Importance of Patient Panels

Learning Objectives:  At the conclusion of this webinar, participants will be able to:

• Understand and evaluate the role "Advanced Access" can play in an organization,
• Discuss the relationship between patient panels and access to care,
• Describe the issues to consider when evaluating and managing patient panels, and
• Find additional resources to support the evaluation and management of patient panels.

Leadership's Role in Promoting "Quality" as a Business Strategy Cultural Competency in Healthcare

Learning Objectives:  At the conclusion of this web-based training, participants will be able to:

• Articulate the concept of "quality" as a business strategy,
• Describe the role leadership plays in supporting quality improvement and promoting quality as a business objective,
• Understand how quality improvement efforts align with the overall business strategy , and
• Implement tools and techniques to make quality improvement part of an overall business strategy.

Cultural Competency in Healthcare

A Systems Approach to HIV Care

Overview:  This course will provide SNHC by EPMC participants with an opportunity to increase their knowledge of system gaps that delay HIV primary care implementation.

Learning Objectives:  At the conclusion of this training, participants will be able to discuss how multiple factors influence patient adherence from four different perspectives [Physicians, Nurses, Social Workers, and Administrators].

Recruitment and Retention of Young Adults and Adolescents Into Care

Employing HIV Positive Staff

Learning Objectives:  At the conclusion of this course, participants will be able to:

• Identify federal laws that protect individuals from discrimination based on disability,
• Understand laws that require employers to make reasonable accommodations.
• Develop sound human resourse policies and procedures for employing HIV positive individuals.

Information Technology (IT) Security and Electronic Medical Record Systems

Learning Objectives:  At the conclusion of this training participants will be able to:

• Work through processes needed to implement EMR systems, or improve security around existing EMR systems, as organizations begin implementing HIV capacity building.
• Identify best practices and strategies that can be adopted by organizations to protect confidential information (e.g., HIV test results) from unauthorized access both inside, and outside, organizations.